Shipping policy
This Shipping Policy outlines important information regarding the shipping of your orders. Please read this policy carefully before making a purchase.
Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation. Business days are Monday to Friday, excluding weekends and public holidays.
Shipping Methods
We offer several shipping methods to cater to your needs. The available shipping options will be presented during the checkout process. The shipping methods may include standard shipping, expedited shipping, and, for some regions, express shipping.
Shipping Costs
Shipping costs are calculated based on the weight of the package, the shipping method chosen, and the delivery destination. The applicable shipping charges will be displayed at the checkout before you complete your purchase.
Delivery Time
- The estimated delivery time will depend on the shipping method selected and the destination of the package. Please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances with the shipping carrier.
- Below are approximate delivery timeframes for common shipping methods:
- Standard Shipping: 5 to 10 business days
- Expedited Shipping: 3 to 5 business days
- Express Shipping: 1 to 3 business days
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and whereabouts of your package.
Shipping Restrictions
- At present, we only offer shipping within USA. We do not ship to P.O. boxes or APO/FPO addresses.
- Please be aware that certain products may be subject to specific shipping restrictions due to their size, weight, or contents. In such cases, we will provide clear information on the product page about any shipping limitations.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. Please check with your local customs office for information on potential charges before placing an order.
Address Accuracy
It is essential to provide accurate shipping information to ensure smooth delivery. Please double-check and review the shipping address before completing your purchase. If you notice any errors, please contact us as soon as possible to make the necessary corrections.
Order Tracking
If you have any concerns about your order or need assistance with tracking, please feel free to reach out to our customer support team. We are here to help!
Delayed or Lost Packages
In the rare event that your package is significantly delayed or goes missing during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly and ensure you receive your order.
Delivery Confirmation
Once the package is delivered to the provided shipping address and confirmed through tracking, our responsibility for the order ends. We are not responsible for any lost or stolen packages after delivery confirmation.
Shipping Policy Changes
The Sansui Shop reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We are committed to providing excellent service and ensuring a smooth shopping experience for all our valued customers.
Thank you for choosing The Sansui Shop for your shopping needs!