Refund policy
Thank you for shopping at The Sansui Shop. We take pride in offering high-quality products and strive for customer satisfaction. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy carefully to understand your rights and options.
Eligibility for Refund
- The product was purchased directly from www.thesansuishop.com.
- The request for a refund is made within [14 days] of the original purchase date.
- The item(s) to be returned are unused, undamaged, and in their original packaging with all tags and labels intact.
How to Initiate a Refund Request
To initiate a refund request, please follow these steps:
- Contact our customer support team at atribecalledsansui@gmail.com to inform them about your intention to return the product and request a refund.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
Inspection and Approval of Returns
Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1. If the return is approved, we will process your refund within [14 days] of receipt of the returned item.
Refund Options
Depending on the circumstances, For purchases made using a credit/debit card or other online payment methods, the refund will be issued to the original payment method used during the purchase.
Refund Processing Time
The time it takes for the refund to be reflected in your account may vary depending on your payment provider or financial institution. Please allow up to [14 days] for the refund to be processed and appear in your account.
Order Cancellation
If you wish to cancel your order before it has been shipped, please contact our customer support team immediately. If the order has not been dispatched, we will cancel it and issue a full refund.
Please note that this Refund Policy is subject to change without prior notice. The most current version will always be available on our website. By making a purchase on www.thesansuishop.com, you agree to abide by this Refund Policy and any updates made to it.